Vivaan Flora: Cancellation and Refund Policy

At Vivaan Flora, we understand that plans can change, and we aim to make the cancellation and refund process as smooth as possible for our customers. Below are the terms and conditions regarding cancellations and refunds for our services, including bouquet delivery and flower arrangements in Gurgaon and Gurugram.

1. Cancellation Window
   Cancellations for orders, including bouquet delivery in Gurgaon, must be made at least 24 hours before the scheduled delivery time. Orders canceled after this period may not be eligible for a refund.

2. Refund Eligibility
   Full refunds are available for orders canceled within the allowed time frame. For flowers online in Gurgaon, refunds will be processed within 5-7 business days.

3. Non-Refundable Items
   Customized or special floral arrangements, such as rose delivery in Gurgaon, are non-refundable once the order has been processed or delivered.

4. Order Modification
   Any changes or modifications to your order, such as for flower delivery in Gurugram, should be made at least 24 hours in advance. Changes after this period are subject to availability and may incur additional charges.

5. Delivery Delays
   In case of unavoidable delays, such as traffic or weather conditions in Gurugram, customers will be notified immediately. Refunds or adjustments may be considered for significant delays.

6. Damaged or Incorrect Orders
   If you receive a damaged or incorrect flower arrangement, such as when you send flowers in Gurgaon, please report the issue within 24 hours for a replacement or refund.

7. Refund Process
   For eligible cancellations, refunds will be credited back to the original payment method used at checkout, whether it’s for the cheapest flower delivery in Gurgaon or premium services.

8. No-Show Refunds
   Suppose the recipient is unavailable for flower delivery in Gurgaon, and re-delivery cannot be arranged within a reasonable timeframe. In that case, the order will be considered fulfilled, and refunds will not be issued.

9. Special Occasion Orders
   Orders for special occasions, such as Valentine’s Day or festivals in Gurgaon, require at least 48 hours’ notice for cancellation due to high demand.

10. Third-Party Payment
    Refunds for orders made through third-party payment providers for flowers in Gurgaon may take additional time as per their processing guidelines.

11. Partial Refunds
    Partial refunds may be issued for orders where only part of the bouquet or arrangement, such as in rose delivery in Gurgaon, is unsatisfactory, subject to our review.

12. Refund Exceptions
    Orders for events or large functions in Gurgaon and Gurugram are subject to specific terms and may have separate cancellation deadlines. These terms will be communicated at the time of booking.